1. Scope
This Policy applies to:
- Brands / Agencies using the Platform
- Creators using the Platform
- Visitors to our website
"Personal Information" means any information that can identify an individual directly or indirectly.
Legal
Privacy Policy
Effective date: April 29, 2026
This Privacy Policy ("Policy") describes how upstageX Technologies Pvt. Ltd. ("upstageX", "we", "us", or "our") collects, uses, stores, and protects personal information in connection with the upstageX platform (the "Platform"), including our website and related services (collectively, the "Services").
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
When you register or use the Platform, we may collect:
- Full name
- Email address
- Phone number
- Company name and business details
- Billing and payment information
- Social media account details (for creators)
- Contract and campaign data
- Any information you voluntarily provide
2.2 Usage Data
We collect:
- IP address
- Device and browser information
- Log data and activity on the Platform
- Interaction data (campaigns, approvals, actions)
2.3 Payment Information
Depending on the payment method:
- Bank account details
- Transaction data
- Billing information
Note: Payment data may be processed by third-party providers.
2.4 Cookies and Tracking
We use cookies and similar technologies to:
- operate and secure the Platform
- analyze usage
- improve performance
You can control cookies through browser settings.
3. How We Use Information
We use information to:
- create and manage user accounts
- facilitate creator-brand collaborations
- generate contracts and manage workflows
- process and coordinate payments
- provide customer support
- communicate platform updates
- improve and optimize the Platform
- detect fraud, abuse, or security issues
- comply with legal obligations
4. Legal Basis (Where Applicable)
We process data based on:
- performance of a contract
- legitimate business interests
- user consent (where required)
- compliance with legal obligations
5. Sharing of Information
We may share information with:
5.1 Service Providers
- cloud hosting providers
- payment processors
- analytics tools
- communication tools
5.2 Platform Participants
- Brands and Creators (only as required for deal execution)
5.3 Legal Authorities
- when required by law
- to enforce rights or prevent fraud
5.4 Business Transfers
- in case of merger, acquisition, or restructuring
We do not sell personal information.
6. Platform Role in Data
- upstageX acts as a data processor for certain user-provided data (e.g. campaign data)
- Users are responsible for ensuring they have rights to share such data
7. Data Retention
We retain data:
- as long as your account is active
- as required for legal, tax, and compliance purposes
- as necessary to resolve disputes
We may anonymize data for analytics and product improvement.
8. Data Security
We implement reasonable safeguards including:
- encryption
- access controls
- secure infrastructure
However, no system is completely secure.
9. Your Rights
Depending on jurisdiction, you may have rights to:
- access your data
- correct inaccurate data
- request deletion
- restrict or object to processing
- withdraw consent
Requests can be made via support@upstagex.com.
10. Third-Party Services
The Platform may integrate with third-party services:
- payment gateways
- social media platforms
- analytics providers
We are not responsible for third-party privacy practices.
11. International Transfers
Your data may be processed in different countries.
We take reasonable steps to ensure appropriate protection.
12. Children
The Platform is not intended for individuals under 18.
We do not knowingly collect data from minors.
13. Updates to This Policy
We may update this Policy from time to time.
Continued use of the Platform constitutes acceptance of updates.
14. Contact
upstageX Technologies Pvt. Ltd.
Email: support@upstagex.com
Address: Hyderabad, Telangana