Question 1

How do I discover creators?

Accepted Answer

Use filters like category, audience, engagement, and platform to shortlist creators with performance data.

Question 2

How do I create a deal?

Accepted Answer

Define deliverables, timelines, payment terms, and milestones in the deal builder.

Question 3

How are contracts generated?

Accepted Answer

The system generates a structured contract from the deal inputs for both parties to sign digitally.

Question 4

How does escrow work?

Accepted Answer

You fund escrow before work begins. Payments release automatically per approved milestone.

Question 5

How are deliverables approved?

Accepted Answer

Creators submit deliverables, you approve or reject, and the system updates milestone status.

Question 6

What do I see before accepting a deal?

Accepted Answer

You see deliverables, timelines, payment terms, and milestones before signing.

Question 7

How do I sign contracts?

Accepted Answer

Contracts are generated from deal inputs and signed digitally in the workflow.

Question 8

How do I submit deliverables?

Accepted Answer

Upload links or files for each deliverable and track the approval status.

Question 9

When do I get paid?

Accepted Answer

Payments release automatically after milestone approvals.

Question 10

Is my history stored?

Accepted Answer

Yes. Deal history, approvals, and performance remain attached to your profile.

Question 11

When are funds locked?

Accepted Answer

Funds are locked after the contract is signed and escrow is funded.

Question 12

Can payments release partially?

Accepted Answer

Yes. Payments release automatically per approved milestone.

Question 13

What happens if a milestone is rejected?

Accepted Answer

Funds remain in escrow until the milestone is approved.

Question 14

Are actions logged?

Accepted Answer

Yes. Every action is captured in an immutable audit log.

Question 15

What records are stored?

Accepted Answer

Contracts, payments, approvals, and performance remain as permanent records.

Question 16

What is UGC campaign infrastructure?

Accepted Answer

It supports UGC production for ads, demos, and testimonials without requiring influencer posting.

Question 17

Do deals require a contract?

Accepted Answer

Yes. No payment can be funded without a signed contract.

Question 18

What AI workflows are included?

Accepted Answer

AI campaign builder, AI brief generation, and AI creator matching (WIP). Fraud detection and performance prediction are planned.

Question 19

How is data stored?

Accepted Answer

Every deal generates a structured dataset with an immutable audit log.

Question 20

How do contracts work?

Accepted Answer

Contracts are auto-generated from deal inputs and signed digitally before work begins.

Question 21

What is Xerxes AI?

Accepted Answer

Xerxes is upstageX's built-in AI engine. It powers campaign plan generation, brief extraction, creator matching, and pricing suggestions — directly inside the deal workflow.

Question 22

How does Xerxes match creators to my campaign?

Accepted Answer

Xerxes ranks creators against your brief by audience fit, niche, engagement rate, and historical performance. The top matches surface with scores you can review before sending invites.

Question 23

Can Xerxes generate a campaign plan from just a URL?

Accepted Answer

Yes. Paste a product page, landing page, or reference URL and Xerxes extracts the goal, target audience, and key talking points, then drafts a full plan with deliverables and milestones you can refine.

Question 24

Does Xerxes work for UGC campaigns too?

Accepted Answer

Yes. Xerxes has separate flows for influencer campaigns and UGC content deals. The AI structures briefs, deliverables, and milestones based on the campaign type you choose.

Question 25

How does Xerxes suggest creator pricing?

Accepted Answer

Xerxes uses audience size, engagement, niche, and deliverable scope to suggest fair pricing ranges. The number is a starting point — you can adjust before sending the offer.

Question 26

Can I refine the AI-generated plan?

Accepted Answer

Yes. You can chat with Xerxes to adjust deliverables, timelines, payment terms, or milestones. Every refinement is logged on the deal record.

Question 27

Which plans include Xerxes AI?

Accepted Answer

Xerxes AI is included in Growth 10K and Scale 25K. The Free business plan does not include AI generation, but creator matching surfaces in every plan.

Question 28

Is my campaign data used to train external AI models?

Accepted Answer

No. Your campaign briefs, deal data, and creator information are not used to train external models. Generated outputs stay private to your workspace.

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